USPS is taking much more time than normal. Unfortunately, this is out of our control. Expect 7-10 business days for shipping. Processing takes up to 5 business days. Thanks for your understanding!
Our goal when making this beautiful luxury highlighter powder is to ensure that each batch is uniquely handcrafted and made with precise consistency and love.
We do not provide a receipt with our order. We do this to save paper. If you want a printed receipt please let us know. At checkout, in “NOTES” please request a receipt. Paypal does provide a receipt.
Please note: Since all Makeup Madame Highlighters and Glowlighters are hand-crafted and hand-pressed (meaning none of our products are made by a factory) we ship in order received and orders can take up to 2 weeks to ship out (business days). Pressed Glowlighters are made with the finest and most shimmery of micas. This makes the pressed powders very delicate. Keep in a safe place. Do not shake or drop pressed Glowlighters. Because our highlighters are hand pressed, pressed highlighters may vary in color, appearance, weight and exact size. Thanks for your understanding!
- If any product you receive from Makeup Madame Highlighters/Cosmetics is damaged or incorrect, please email an attached photo of your damaged product(s) along with your invoice within 2 days from delivered date. We will make a decision about your claim within 48 hours.
- If your damaged order is not brought to our attention within 2 days, your claim will not be accepted.
- If your order is deemed incorrect or damaged, we will gladly send you a replacement order.
- Not responsible for any lost or stollen items onced delivered from USPS. Tracking is always provided.
- However, all sales are final and no refunds will be given.
Galaxy 3D & METAL Glitters: All of our glitters sold on our site are Cosmetic grade glitter. The FDA has approved the sales of cosmetic grade glitter for cosmetic use, however it is not suggested to use the glitter in or around the eye area.
3D Luxury Mink Lashes: Lash glue is not included. Every lash is made with fluffy individual hairs of mink that are fanned out along a band, giving great length and volume. Because they are so flurry lashes are not 100% the same. One style can look a tad bit different than others. Please keep this in mind. We try and keep them as consistent as possible.
Tie Dye Clothing: NO REFUNDS OR EXCHANGES! ALL SALES FINAL!
HOW TO CARE FOR GARMENT: HAND wash separately in cold water. Squeeze out water and line dry. Color may fade. We rinsed twice in cold water with absolutely NO detergent. We suggest not to wash a lot. The more you wash the more the color will fade. Tie Dye sweatshirts are NOT made to be washed a lot. DO NOT follow directions for washing care on sweatshirt, hoodie or t-shirt tag.
For any questions about your product, please email our team at:
MAKEUPMADAME@GMAIL.COM – Please allow 72 hours for response.
To speak to one of our team members, please call customer service during business hours of Mon-Thurs 11 am to 4 pm MST at 720-323-5641.